Can my dog be out in the yard when you are here?

Yes, as long as your dog is not aggressive toward our technician. Our team loves dogs and may even play with them or offer a treat!

Do you make sure my dogs don't get out of the yard?

Absolutely. We always close the gate after service and send a picture as confirmation. Our techs are trained to be very cautious entering and exiting your yard.

Do you charge extra for the first service?

No, we do not charge extra for your first service when signing up for recurring visits. We do have a 4-service minimum commitment.

When am I charged for pet waste removal services?

You are charged automatically after each service. We do not require advance payments.

Can you notify me before you arrive?

Yes, we offer notifications by phone call, text message, or email. You can choose your preferred method.

What areas of my yard are included in the service?

Standard service includes the backyard—grass, flowerbeds, patios, and similar areas. Front yard service can be added for $9.00 per visit.

What if I need to skip a service or I am out of town?

You can request to skip a visit via the client portal or by contacting us directly if your dog won't be home or you're away.

I have a lock on my gate, how can I give you access to the yard?

You can provide us with the gate combination. We can also install a free combo lock upon request for easier access.

What if there is bad weather?

We work in most weather, including rain. If conditions are dangerous (like lightning), we will notify you of any delay and reschedule if needed.

What is the cost for pooper scooper services?

Prices start at $23/week for once-a-week service. Pricing may vary based on frequency and number of dogs.

About Us

The McFarlane Family

Owners

Together, Chase and Mandy McFarlane have cultivated Tropical Pools into a cornerstone of craftsmanship and professionalism in Southwest Florida. Originally from Melbourne, FL, Mandy moved to Fort Myers to pursue her Bachelor’s degree in Education at FGCU. Beyond work, she finds fulfillment in family time, travel, and managing their family farm. They share a deep love for the business and take pride in nurturing their children in a supportive and loving environment. Chase, a Cape Coral native, brings extensive construction expertise with Florida licenses as a Certified General Contractor and Certified Pool Contractor. His steadfast dedication ensures that every project at Tropical Pools meets the highest standards, solidifying their reputation as a trusted name in the industry.

The Difference Is:

We use Totally Hayward Equipment for superior quality and customer satisfaction.
We put in a separate line to drain the extra water from your pool to ensure it doesn't overflow during a big rainstorm.
We offer the world's finest heating system by Hayward Heat Pumps with a 10-year warranty.
The best in the business when it comes to building rock waterfalls.
No need to worry about potential pool deck cracks, our experienced team ensures a superior pool deck base.
40+ years of pool design and construction experience.
We are licensed and insured.

On-site supervisor always present to make sure the job gets done correctly.
Guaranteed total customer care satisfaction.
Experience in building both residential and commercial pools.
We provide every customer with a step-by-step booklet of what to expect when building their dream pool.
We also provide each customer with a Pool Care Guide to give them an idea of what they need to do if they run into certain issues with their new pool.
We have showrooms for customers to meet with designers and management to find the right plan for their pool.
We even offer Tiki Huts to complete that tropical look.